Jenn-Air JED3430GB Use and Care Manual download pdf (Page 13)

TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,

refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://jennair.custhelp.com.

In Canada, visit http://www.jennair.ca.

In the U.S.A.:

Jenn-Air Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Problem Possible Causes and/or Solutions

Nothing will operate

A household fuse has blown or a circuit breaker has tripped: Replace the fuse or reset

the circuit breaker. If the problem continues, call an electrician.

Cooktop isn’t wired properly: See the Installation Instructions.

Cooktop will not operate

Control knob set incorrectly: Push in knob before turning to a setting.

One or more burners stopped working during use: Allow the cooktop to cool down for 30 minutes,

then turn the burner on again.

Control Lock is not set: Press and hold “Control Lock” for 3 seconds

Excessive heat around

cookware on cooktop

Cookware is not the proper size: Use cookware about the same size as the surface cooking area,

element, or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.

Cooktop surfaces become hot: When cooktop is in use, the entire cooktop area may become hot.

Cooktop cooking results

not what expected

Proper cookware is not being used: See the “Cookware” section.

Control knob is not set to the proper heat level: See the “Cooktop Controls” section.

Cooktop is not level: Level the cooktop. See the Installation Instructions.

Certain power levels seem to take longer to cook food or some power levels do not perform as

well as usual: The cooktop regulates the temperature of the internal components and automatically

reduces the power of all the elements in use without any visual or audible feedback. Allow the cooktop

to cool down for 30 minutes to resume normal cooking performance. See “To Use” in the “Cooktop

Controls” section.

Cooktop is beeping

Key is pressed and held: Remove any objects left on the control area, or wipe any debris from the

control panel surface. If the cooktop continues beeping for longer than 15 minutes, the control panel

will lock, and the F1E0 code will appear in the display. See “Cooktop is displaying F1E0 code” in this

section.

Cooktop is displaying

F1E0 code

Cooktop is displaying F1E0, indicating that one or more keys are permanently pressed: Follow

the steps below.

1. Make sure the cooktop controls are off.

2. Clean the cooktop touch control panel thoroughly. See the “General Cleaning” section.

3. Disconnect power or unplug the cooktop.

4. After 1 minute, reconnect power or plug in the cooktop.

5. If error returns after 1 minute, call for service.

In Canada:

Jenn-Air Brand Home Appliances

Customer eXperience Centre

200 - 6750 Century Ave.

Mississauga, Ontario L5N 0B7

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Jenn-Air JED3430GB Use and Care Manual Page 13

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